RETURN REFUND POLICY
Return & Refund Policy
Introduction
At Om Mantra Yoga, we strive to provide the highest quality products and services to our customers. We understand that there may be occasions when you need to return a product or request a refund. This Return & Refund Policy outlines the conditions and procedures for returns and refunds to ensure a smooth and transparent process.
Returns
Eligibility for Returns: Products may be returned within [ 7 days] of purchase if they are unused, in their original packaging, and accompanied by the receipt or proof of purchase. Some items, such as digital products or personalized items, may not be eligible for returns. Please check the product description for specific return eligibility. Return Process: To initiate a return, please contact our customer support team at info@ommantrayoga.com with your order details and reason for the return. Once your return is approved, you will receive instructions on how to return the product.
Refunds
We appreciate your business at www.ommantrayoga.com- Non-tangible irreversible goods (“Digital products”): After an order is confirmed and the product is shipped, we
are unable to give refunds for non-tangible irreversible goods (“digital products”).
- If you encounter any problems downloading or obtaining our items, we advise getting in touch with us for
support. Get in touch with us if you have any problems.
- No refunds, adjustments, or credit notes will be issued in cases where false information regarding medical
history, fitness, or medical illness has been provided to the counsellor, agent, or company representative
during course selection or admission.
- Students can commence their batch within three months from the payment date. No refund requests will be
entertained for student delays. A credit note may be issued to avail of the same services within the next three
months from the payment date, provided the full course/service fee has been paid.
Eligibility for Refunds: Refunds will be issued for products that are returned in accordance with our Return Policy. Refunds are processed to the original payment method within [ 7 days] of receiving the returned product. Please note that shipping charges are non-refundable. Refund Process: After receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a specified timeframe. Late or Missing Refunds: If you haven’t received a refund yet, please check your bank account again, and then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@ommantrayoga.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@ommantrayoga.com with your order details and reason for the exchange.
Non-Returnable Items
Certain items are non-returnable,including:Changes to This Policy
Om Mantra Yoga reserves the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page, and your continued use of our services indicates acceptance of those changes.
Contact Us
If you have any questions or concerns about our Return & Refund Policy, please contact us at info@ommantrayoga.com.